Shipping Timeframe

  • All products are shipped within 3 (three) business days from the date of order confirmation.
  • Delivery times may vary depending on your location and the courier’s schedule.

Refusal to Accept Delivery

If you refuse to receive the shipment at the time of delivery, the shipment shall remain with the courier to be returned to our warehouses.

Request to Open Shipment Before Acceptance

If you request to open the shipment for inspection before accepting it, an inspection fee of EGP 10 (ten Egyptian pounds) will apply incase you refuse to receive the shipment.

Free Shipping Orders

  • In cases where your order is eligible for free shipping, but you refuse to receive the shipment upon delivery, you will still be required to pay the actual shipping fees incurred by DG Metals, based on your location.
  • These shipping fees must be paid directly to the delivery personnel while the shipment remains in their possession.

Payment of Fees

  • All applicable fees outlined in this policy must be settled with the courier at the time of refusal, inspection request, or as otherwise instructed.
  • Failure to pay these fees may result in suspension of future orders until outstanding amounts are cleared.

Contact and Support

For assistance with your delivery, shipment tracking, or questions about applicable fees, please contact our Customer Service team:

Delta Group for Metal Industries – DG Metals
Plot 12-A5, 10th of Ramadan city, Al-Sharqia Governorate

Email: store@deltagm.com
Phone: +201068807990
Track your order from here. Use the tracking number sent to you by the courier.