Welcome to Delta Group For Metal Industries (DG Metals) Online Store. By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms and Conditions (“Terms”). Please read them carefully before using our services.

Definitions

  • “Company,” “we,” “us,” or “our” refers to Delta Group For Metal Industries (DG Metals).
  • “Website” refers to DG Metals’ official online store.
  • “User,” “you,” or “your” means any person accessing, browsing, or using our website or services.
  • “Products” refers to all items offered for sale on our website.

Eligibility

By placing an order, you confirm that all information provided is accurate, complete, and current.

Orders & Acceptance

  • All orders are subject to acceptance and availability.
  • We reserve the right to refuse or cancel any order at our sole discretion, including in cases of pricing errors, stock unavailability, or fraudulent activity.
  • Once your order is confirmed, you will receive an email or SMS confirmation.

Pricing & Payment

  • All prices are listed in Egyptian Pounds (EGP) and include applicable taxes unless otherwise stated.
  • We accept payments via credit/debit card, cash on delivery (COD), and other approved payment methods displayed at checkout.
  • In case of COD, failure to pay upon delivery may result in refusal of future orders.

Delivery Policy

  • Products are shipped within 3 (three) business days from order confirmation.
  • If you request to open the shipment for inspection before accepting it, an inspection fee of EGP 10 (ten Egyptian pounds) will apply incase you refuse to receive the shipment.
  • In case of free shipping, if you refuse to receive the shipment, you will be required to pay the shipping cost while the shipment remains with the courier.
  • By confirming your order, you agree to these delivery terms.

Return & Refund Policy

Our Return & Refund Policy applies to all purchases and is an integral part of these Terms. Key points include:

  • Returns must be requested within 14 days of receiving the product.
  • Products must be unused, undamaged, and returned in their original packaging with all accessories and documentation.
  • Certain items (custom-made, clearance, installed or modified products) are non-returnable unless defective.
  • Approved refunds will be processed within 14 business days via the original payment method or agreed alternatives.
  • Shipping fees are non-refundable except in cases of defective or incorrect products.

For full details, please refer to our (Return & Refund Policy).

Warranty & Defective Products

  • Products found defective within the warranty period will be repaired or replaced free of charge.
  • Warranty claims must be supported by the original invoice.

Intellectual Property

  • All content on this website, including but not limited to text, images, graphics, logos, and software, is the property of DG Metals or its licensors and is protected by copyright, trademark, and intellectual property laws.
  • You may not reproduce, distribute, or exploit any content without prior written consent.

Prohibited Uses

You agree not to use the website for:

  • Any unlawful purpose or activity.
  • Distributing viruses, malware, or harmful code.
  • Impersonating others or misrepresenting your affiliation.
  • Attempting to gain unauthorized access to the website or its systems.

Limitation of Liability

  • DG Metals shall not be liable for any indirect, incidental, or consequential damages resulting from the use of or inability to use our website, products, or services.
  • Our liability shall be limited to the purchase price of the product in dispute.

Privacy & Data Protection

Your use of the website is also governed by our (Privacy Policy), which explains how we collect, use, and protect your personal data in compliance with Egyptian law and international standards.

Amendments

  • We may update these Terms at any time by posting the revised version on our website.
  • Continued use of the website after changes means acceptance of the updated Terms.

Governing Law & Jurisdiction

  • These Terms are governed by the laws of the Arab Republic of Egypt.
  • Any disputes shall be subject to the exclusive jurisdiction of Egyptian courts or resolved through the Consumer Protection Agency (CPA) as applicable.

Contact Information

For questions, complaints, or clarifications regarding these Terms & Conditions, please contact us:

Delta Group For Metal Industries – DG Metals
Email: info@deltagm.com
Phone: +20 106 880 7990
Address: Plot 12-A5, 10th of Ramadan city, Al-Sharqia Governorate